SPA POLICY & ETIQUETTE

RESERVATIONS:

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible by calling our SPA’s contact numbers. To accommodate your desired appointment an advance payment is required at the time of booking to guarantee your reservation.

DEPOSITS:

We require a non-refundable deposit to reserve the appointment of our services. Stylist time will be reserved exclusively for you.

CHECK IN:

We will request our guests to arrive 10-15 minutes prior to the appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted to not interrupt the scheduled appointments of other guests, so please plan accordingly. We also remind our guests if your treatment is delayed due to late arrival, it will end as scheduled or it will start whenever it’s possible so that the next guest is not inconvenienced, reception staff will notify you when you arrive. In this case full price of scheduled services will apply. Of course, beyond the check in policies we invite our guests receiving services to make full use of our relaxing environment here at the Spa. Come early, stay late, enjoy with our beverages.

CANCELLATION AND NO-SHOW POLICIES AND FEES:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance.

Any cancellations with less than 48 hours of notice or no show are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

SERVICES POLICY (RE-DO)

The redo policy doesn’t cover after leaving the SPA however If the guest is not entirely satisfied with the service, the guest is requested to send us official email within 12 hours from service time to arrange an investigation and accordingly will come back to you. We do not offer refunds for any services.

REFUND POLICY (PRODUCTS):

In the event that you purchase any of our spa or salon products for home use and find them to be defective, we will exchange any products within 14 days of purchase. Unfortunately, we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available at Seema Beauty Zone & SPA

CONFIRMATION CALLS, SMS AND E-MAIL:

As a courtesy, we send each client a SMS appointment reminder a few days prior to the appointment. We also try to call and confirm your appointment a business day prior to your appointment. However, if we are unable to call or reach you, please understand that it is guess responsibility to remember her appointment dates and times to avoid late arrivals, missed appointments and the No-Show Fee. Please provide our receptionist with the phone number and email address that is best to contact you.

CELL PHONES:

We kindly ask that your turn your cell phones to vibrate upon arrival and to remember to speak in your very soft voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.

PRICES AND SERVICES:

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment .

SERIES OF TREATMENTS:

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value .

GRATUITY:

Our guest has the rights to receive the service as per SPA standards. Hence gratuity is not part of SPA policy, therefore we ask our guests not to offer any to the employee.

PERSONAL BELONGINGS:

Please leave all jewelry and valuable items at home. The Spa is not responsible for lost or misplaced items.

CHILDREN

We accommodate children of 8 years and above for all services. In the case that your child is accompanying you, we ask that your child does not disturb the relaxation of other guests and is supervised at all times.